Email Marketing Tools: Let’s Talk Real (Opportunity) Costs (Part 2)

In our last post, we addressed the real price of email marketing tools for small- to medium-size businesses (SMBs).  We noted the monthly subscription fees tell an incomplete story of the true economics.  In fact, it’s what you don’t get from email-only marketing software—and the negative impact of revenue lost from contacts never reached—that significantly drives up …

Bob Fabbio Talks Omni-channel Marketing at AMA Austin Luncheon: An Event Recap

The omni-channel world has been identified as one of the American Marketing Association’s (AMA) 7 Big Problems in Marketing. At the AMA Austin September luncheon, legendary Austin entrepreneur and eRelevance CEO and Co-founder Bob Fabbio led a thought-provoking discussion on this newest marketing catchphrase. Here’s a summary of three key points from the presentation, as well as one …

Marketing in an Omni-channel World

The latest marketing catchphrase in this always-on, mobile world is omni-channel.  But how is omni-channel marketing truly different than multi-channel?  How much do we know about this new omni-channel world, and how important is it? There are so many questions around omni-channel, in fact, that making sense of it has been identified by the American Marketing Association …

Systematic Communication Vs. Over Communication

Email frequency can have a significant effect on email results. The concept, though, can be a thorny issue for many small- to medium-sized businesses that view the equation like this:  More emails = more chances to convert. Wouldn’t it be nice if it were as straightforward as sending more emails to generate more revenue? Unfortunately, …